Brian Zhang Larsen’s Blog

While working in a IT service company, strongly influenced by ITIL, I have been inspired to divide my friendship services into service categories. These categories each have their KPI’s on certain areas, which indicate the goals for the service level.
I have yet to develop a payment plan for these categories, while I obviously expect something in return.

Bronze

SMS responsetime: 36 hours (8-22, weekends only)
Event attendance ratio: 5% (measured over 1 year)
Invitation to my events: 0% of events
attention at events: 5 min talk.

Silver

SMS responsetime: 12 hours (8-22, 7 days a week)
Event attendance ratio: 15% (measured over 1 year)
Invitation to my events: 30% of events
attention at events: 20 min talk (mostly demeaning jokes).

Gold

SMS responsetime: 2 hours (8-22, 7 days a week)
Event attendance ratio: 25% (measured over 1 year)
Invitation to my events: 80% of events
attention at events: 45 min talk (mix of seriousness and demeaning jokes).